Terms and Agreement
The
following are the terms and conditions for use of the CQsight service described herein
(the "Service") between Simple Feedback Inc. and you (either an individual
or a legal entity that you represent as an authorized employee or agent) ("You").
Please read them carefully. BY CLICKING THE "I ACCEPT" BUTTON, COMPLETING
THE REGISTRATION PROCESS AND/OR USING THE SERVICE, YOU ARE STATING THAT YOU ARE
ELIGIBLE FOR AN ACCOUNT AND THAT YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND
CONDITIONS OF THE SERVICE ("AGREEMENT"). The Service is offered to you
conditioned on your acceptance without modification of the terms, conditions, and
notices contained herein.
1.
DEFINITIONS
"Account"
refers to the billing account for the Service. All Profiles linked to a single Site
will have their Page Views aggregated prior to determining the charge for the Service
for that Site.
"Customer
Data" means the data concerning the characteristics and activities of visitors
to your website that is collected through use of the DTC and then forwarded to the
Servers and analyzed by the Processing Software.
"Documentation"
means any accompanying proprietary documentation made available to You by CQsight
for use with the Processing Software, including any documentation available online
or otherwise.
"Processing
Software" means the proprietary Deef Software and any all upgrades to such,
which obtain the Customer Data and generates the Reports.
"Report"
means the resulting analysis shown at www.CQsight.com
(or such other URL CQsight may provide from time to time) for an individual profile.
The number of charts, graphs, and statistics contained in a Report varies with the
edition of the Service.
"DTC"
means the proprietary Deef Tracking Code, which is installed on a web page for the
purpose of collecting Customer Data, together with any fixes, updates and upgrades
provided to you (collectively, the "DTC").
"Servers"
means the servers controlled by CQsight (or its wholly owned subsidiaries) upon which
the Processing Software and Customer Data are stored.
"Site"
means a group of web pages that are linked to an Account and use the same DTC. Each
Site consists of a default Profile that measures all pages within the Site. Additional
Profiles can be established under a Site to evaluate subsections of a Site in greater
detail.
"Software"
means the DTC and the Processing Software.
2.
FEES AND SERVICES . CQsight may change its fees and payment policies for the Service
from time to time including but not limited to the addition of costs for geographic
data, the importing of cost data from search engines, or other fees charged to CQsight
or its wholly-owned subsidiaries by 3rd party vendors for the inclusion of data
in the Service reports. The changes to the fees or payment policies are effective
upon Your acceptance of such changes which will be posted at
www.CQsight.com (or such other URL CQsight may provide from time to time).
Unless otherwise stated, all fees are quoted in U.S. Dollars. Any outstanding balance
becomes immediately due and payable upon termination of this Agreement for any reason
and any collection expenses (including attorneys' fees) incurred by CQsight will
be included in the amount owed, and may be charged to the credit card or other billing
mechanism associated with your Adwords account.
3.
MEMBER ACCOUNT, PASSWORD, AND SECURITY . To register for the Service, You must complete
the registration process by providing CQsight with current, complete and accurate
information as prompted by the registration form, including Your e-mail address
(username) and password. You shall protect your passwords and take full responsibility
for Your own, and third party, use of Your accounts. You are solely responsible
for any and all activities that occur under Your Account. You agree to notify CQsight
immediately upon learning of any unauthorized use of Your Account or any other breach
of security. From time to time, CQsight's (or its wholly-owned subsidiaries') support
staff may log in to the Service under Your customer password in order to maintain
or improve service, including to provide You assistance with technical or billing
issues. You hereby acknowledge and consent to such access.
4.
NONEXCLUSIVE LICENSE . CQsight hereby grants You a limited, revocable, non-exclusive,
non-sublicensable license to install, copy and use the DTC solely as necessary to
use the Service for one or more web pages that You own and control (collectively,
the "Website"). Subject to the terms and conditions of this Agreement,
You may remotely access, view and download Your Reports stored at www.CQsight.com
(or such other URL CQsight may provide from time to time). Your license of, use of
and access to the Software and the Service (which may include, without limitation,
the Software, Documentation and the Reports) is conditioned upon Your compliance
with the terms and conditions of the Agreement, including the following:
You
will not nor will You allow any third party to (i) copy, modify, adapt, translate
or otherwise create derivative works of the Software or the Documentation; (ii)
reverse engineer, de-compile, disassemble or otherwise attempt to discover the source
code of the Software, except as expressly permitted by the law in effect in the
jurisdiction in which You are located; (iii) rent, lease, sell, assign or otherwise
transfer rights in or to the DTC, the Processing Software, the Documentation or
the Service; (iv) remove any proprietary notices or labels on the Software or placed
by the Service; or (v) use, post, transmit or introduce any device, software or
routine which interferes or attempts to interfere with the operation of the Service
or the Software. You will use the Software, Service and Reports solely for Your
own internal use, and will not make the Software or Service available for timesharing,
application service provider or service bureau use. You will comply with all applicable
laws and regulations in Your use of and access to the Documentation, Software, Service
and Reports.
This
license will terminate immediately if You fail to comply with the terms of this
Agreement. Upon such termination, You must destroy all originals and copies of the
DTC in Your possession and so certify in writing to CQsight within three (3) business
days of termination and cease any further use of the Service without the express
written consent of CQsight.
5.
CONFIDENTIALITY . "Confidential Information" includes any proprietary
data and any other information disclosed by one party to the other in writing and
marked "confidential" or disclosed orally and, within five business days,
reduced to writing and marked "confidential". Notwithstanding the foregoing,
Confidential Information will not include any information that is or becomes known
to the general public, which is already in the receiving party's possession prior
to disclosure by a party or which is independently developed by the receiving party
without the use of Confidential Information. Neither party will use or disclose
the other party's Confidential Information without the other's prior written consent
except for the purpose of performing its obligations under this Agreement or if
required by law, regulation or court order. In which case, the party being compelled
to disclose Confidential Information will give the other party as much notice as
is reasonably practicable prior to disclosing such information. Upon termination
of this Agreement, the parties will promptly either return or destroy all Confidential
Information and, upon request, provide written certification of such. You are responsible
for safeguarding the confidentiality of Your password(s) and user name(s) issued
to You by CQsight, and for any use or misuse of Your account resulting from any third
party using a password or user name issued to You. You agree to immediately notify
CQsight of any unauthorized use of Your account or any other breach of security known
to You.
6.
INFORMATION RIGHTS AND PUBLICITY . CQsight and its wholly owned subsidiaries may
retain and use, subject to the terms of its Privacy Policy (located at
http://www.CQsight.com/Policy.aspx , or such other URL as CQsight may provide
from time to time), information collected in Your use of the Service. CQsight will
not share information associated with You or your Site with any third parties unless
CQsight (i) has Your consent; (ii) concludes that it is required by law or has a
good faith belief that access, preservation or disclosure of such information is
reasonably necessary to protect the rights, property or safety of CQsight, its users
or the public; or (iii) provides such information in certain limited circumstances
to third parties to carry out tasks on CQsight's behalf (e.g., billing or data storage)
with strict restrictions that prevent the data from being used or shared except
as directed by CQsight . When this is done, it is subject to agreements that oblige
those parties to process such information only on CQsight's instructions and in compliance
with this Agreement and appropriate confidentiality and security measures.
7.
PRIVACY . You will not (and will not allow any third party to) use the Service to
track or collect personally identifiable information of Internet users, nor will
You (or will You allow any third party to) associate any data gathered from Your
website(s) (or such third parties' website(s)) with any personally identifying information
from any source as part of Your use (or such third parties' use) of the Service.
You will have and abide by an appropriate privacy policy and will comply with all
applicable laws relating to the collection of information from visitors to Your
websites. You must post a privacy policy and that policy must provide notice of
your use of a cookie that collects anonymous traffic data.
8.
INDEMNIFICATION . You agree to indemnify, hold harmless and defend CQsight and its
wholly owned subsidiaries, at Your expense, any and all third-party claims, actions,
proceedings, and suits brought against CQsight or any of its officers, directors,
employees, agents or affiliates, and all related liabilities, damages, settlements,
penalties, fines, costs or expenses (including, without limitation, reasonable attorneys'
fees and other litigation expenses) incurred by CQsight or any of its officers, directors,
employees, agents or affiliates, arising out of or relating to (i) Your breach of
any term or condition of this Agreement, (ii) Your use of the Service, (iii) Your
violations of applicable laws, rules or regulations in connection with the Service,
or (iv) Your Brand Features. In such a case, CQsight will provide You with written
notice of such claim, suit or action. You shall cooperate as fully as reasonably
required in the defense of any claim. CQsight reserves the right, at its own expense,
to assume the exclusive defense and control of any matter subject to indemnification
by You.
9.
THIRD PARTIES. If You provide access to Your Account or any portion thereof to any
third party or use the Service to collect information on behalf of any third party
("Third Party"), whether or not You are authorized to do so by CQsight
or its wholly owned subsidiaries, the terms of this Section 9 shall apply to You.
If
You use the Service on behalf of any Third Party, You represent and warrant that
(a) You are authorized to act on behalf of, and bind to this Agreement, that Third
Party , (b) as between the Third Party and You, the Third Party owns any rights
to Customer Data in the applicable account, and (c) You shall not disclose Third
Party's Customer Data to any other party without the Third Party's consent.
You
shall ensure that each Third Party is bound by and abides by the terms of this Agreement.
CQsight and its wholly owned subsidiaries make no representations or warranties for
the direct or indirect benefit of any Third Party. With respect to Third Parties,
You shall take all measures necessary to disclaim any and all representations or
warranties that may pertain to CQsight and its wholly owned subsidiaries, the Service,
the Software or the Reports, or use thereof. You agree to indemnify, hold harmless
and defend CQsight and its wholly owned subsidiaries, at Your expense, against any
and all third-party claims, actions, proceedings, and suits brought against CQsight
or any of its officers, directors, employees, agents or affiliates, and all related
liabilities, damages, settlements, penalties, fines, costs or expenses (including,
without limitation, reasonable attorneys' fees and other litigation expenses) incurred
by CQsight, or any of its officers, directors, employees, agents or affiliates, arising
out of or relating to (a) any representations and warranties made by You concerning
any aspect of the Service, the Software or Reports to Third Parties; (b) any claims
made by or on behalf of any Third Party pertaining directly or indirectly to Your
use of the Service, the Software or Reports; (c) violations of Your obligations
of privacy to any Third Party; and (d) any claims with respect to acts or omissions
of Third Parties in connection with the Services, the Software or Reports.
10.
DISCLAIMER OF WARRANTIES . The information and services included in or available
through the Service, including the Reports, may include inaccuracies or typographical
errors. Changes are periodically added to the information herein. CQsight and/or
its respective suppliers may make improvements and/or changes in the Service or
Software at any time, with or without notice. CQsight does not represent or warrant
that the Service will be uninterrupted or error-free, that defects will be corrected,
or that the Service, the Software or any other software on the Server are free of
viruses or other harmful components. CQsight does not warrant or represent that the
use of the Service or the Reports will be correct, accurate, timely or otherwise
reliable. You specifically agree that CQsight and its wholly owned subsidiaries shall
not be responsible for unauthorized access to or alteration of the Customer Data
or data from Your Website.
THE
SERVICE, THE SOFTWARE AND REPORTS ARE PROVIDED "AS IS" AND THERE ARE NO
WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY CQsight AND/OR ITS SUBSIDIARIES AND
AFFILIATES, EITHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE SERVICE,
THE SOFTWARE, THE DOCUMENTATION AND REPORTS, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE,
NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE
THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE
USAGE. CQsight DOES NOT WARRANT THAT THE SERVICE, THE SOFTWARE OR REPORTS WILL MEET
YOUR NEEDS OR BE FREE FROM ERRORS, OR THAT THE OPERATION OF THE SERVICE WILL BE
UNINTERRUPTED. THE FOREGOING EXCLUSIONS AND DISCLAIMERS ARE AN ESSENTIAL PART OF
THIS AGREEMENT AND FORMED THE BASIS FOR DETERMINING THE PRICE CHARGED FOR THE SERVICE.
SOME STATES DO NOT ALLOW EXCLUSION OF AN IMPLIED WARRANTY, SO THIS DISCLAIMER MAY
NOT APPLY TO YOU.
11.
LIMITATION OF LIABILITY . CQsight AND ITS WHOLLY OWNED SUBSIDIARIES WILL NOT BE LIABLE
TO USER OR ANY THIRD-PARTY CLAIMANT FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL
(INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST DATA COLLECTED THROUGH THE
SERVICE), OR INCIDENTAL DAMAGES, WHETHER BASED ON A CLAIM OR ACTION OF CONTRACT,
WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY,
INDEMNITY OR CONTRIBUTION, OR OTHERWISE, EVEN IF CQsight AND/OR ITS SUBSIDIARIES
AND AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION
CONTAINED IN THIS PARAGRAPH SHALL APPLY REGARDLESS OF THE FAILURE OF THE EXCLUSIVE
REMEDY PROVIDED IN THE FOLLOWING PARAGRAPH. SOME STATES DO NOT ALLOW THE LIMITATION
OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS
OR EXCLUSIONS IN THIS AND THE FOREGOING PARAGRAPH MAY NOT APPLY TO YOU.
CQsight's
(and its wholly owned subsidiaries') total cumulative liability to You or any other
party for any loss or damages resulting from any claims, demands, or actions arising
out of or relating to this Agreement shall not exceed U.S. $100.
12.
SERVICE LEVELS . CQsight does not guarantee the Service will be operable at all times
or during any down time (1) caused by outages to any public Internet backbones,
networks or servers, (2) caused by any failures of Your equipment, systems or local
access services, (3) for previously scheduled maintenance or (4) relating to events
beyond CQsight's (or its wholly owned subsidiaries') control such as strikes, riots,
insurrection, fires, floods, explosions, war, governmental action, labor conditions,
earthquakes, natural disasters, or interruptions in Internet services to an area
where CQsight (or its wholly owned subsidiaries) or Your servers are located or co-located.
Complete accuracy in all aspects of Your Statistics at all times also is not guaranteed. CQsight might contact your by email/phone during the beta to get your feedback. CQsight service is NOT available for porn sites and blogs. CQsight service will be terminated immediately without any notice for all porn sites and blogs.
13.
PROPRIETARY RIGHTS NOTICE . The Service, which includes but is not limited to the
DTC and the CQsight Analytics Software and all intellectual property rights in the
Service are, and shall remain, the property of CQsight (and its wholly owned subsidiaries).
All rights in and to the Processing Software not expressly granted to You in this
Agreement are hereby expressly reserved and retained by CQsight and its licensors
without restriction, including, without limitation, CQsight's (and its wholly owned
subsidiaries') right to sole ownership of the CQsight Analytics Software and Documentation.
Without limiting the generality of the foregoing, You agree not to (and to not allow
any third party to): (a) sublicense, distribute, or use the Service outside of the
scope of the License granted herein; (b) copy, modify, adapt, translate, prepare
derivative works from, reverse engineer, disassemble, or decompile the Processing
Software or otherwise attempt to discover any source code or trade secrets related
to the Service; (c) use the trademarks, trade names, service marks, logos, domain
names and other distinctive brand features or any copyright or other proprietary
rights associated with the Service for any purpose without the express written consent
of CQsight; (d) register, attempt to register, or assist anyone else to register
any trademark, trade name, serve marks, logos, domain names and other distinctive
brand features, copyright or other proprietary rights associated with CQsight (or
its wholly owned subsidiaries) other than in the name of CQsight (or its wholly owned
subsidiaries, as the case may be); or (e) remove, obscure, or alter any notice of
copyright, trademark, or other proprietary right appearing in or on any item included
with the Service.
All the customer data entered using the processing software will be the sole property of the website owner or email owner
using the CQsight service.
14.
U.S. GOVERNMENT RIGHTS . If the use of the Service is being acquired by or on behalf
of the U.S. Government or by a U.S. Government prime contractor or subcontractor
(at any tier), in accordance with 48 C.F.R. 227.7202-4 (for Department of Defense
(DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions), the
Government's rights in the Software, including its rights to use, modify, reproduce,
release, perform, display or disclose the Software or Documentation, will be subject
in all respects to the commercial license rights and restrictions provided in this
Agreement.
15.
TERM and TERMINATION . Either party to the Agreement may terminate it at any time
and for any reason.
Upon
any termination or expiration of this Agreement, CQsight will cease providing the
Service, and You will delete all copies of CQsight Analytics's DTC code from all
Pages and certify thereto in writing to CQsight within three (3) business days of
such termination. In the event of any termination (a) You will not be entitled to
any refunds of any usage fees or any other fees, and (b) any (i) outstanding balance
for Service rendered through the date of termination, and (ii) other unpaid payment
obligations during the remainder of the Initial Term will be immediately due and
payable in full and (c) all of Your historical report data will no longer be available
to You unless a purchase or professional services agreement for the exchange and
transfer of such data is entered into as a component of termination.
16.
MODIFICATIONS TO TERMS OF SERVICE AND OTHER POLICIES . CQsight reserves the right
to change or modify any of the terms and conditions contained in this Agreement
or any policy governing the Service, at any time, by posting the new agreement to
the site located at www.CQsight.com (or such
other URL as CQsight may provide). You are responsible for regularly reviewing the
policy. No amendment to or modification of this Agreement will be binding unless
(i) in writing and signed by a duly authorized representative of CQsight, (ii) You
accept updated terms online, or (iii) You continue to use the Service after CQsight
has posted updates to the Agreement or to any policy governing the Service.
17.
MISCELLANEOUS; APPLICABLE LAW AND VENUE . CQsight shall be excused from performance
hereunder to the extent that performance is prevented, delayed or obstructed by
causes beyond its reasonable control. This Agreement (including any amendment agreed
upon by the parties in writing) represents the complete agreement between us concerning
its subject matter, and supersedes all prior agreements and representations between
the parties. If any provision of this Agreement is held to be unenforceable for
any reason, such provision shall be reformed to the extent necessary to make it
enforceable to the maximum extent permissible so as to affect the intent of the
parties, and the remainder of this Agreement shall continue in full force and effect.
This Agreement shall be governed by and construed under the laws of the state of
Illinois without reference to its conflict of law principles. In the event of any
conflicts between foreign law, rules, and regulations, and Illinois law, rules,
and regulations, Illinois law, rules and regulations shall prevail and govern. Each
party agrees to submit to the exclusive and personal jurisdiction of the courts
located in State of Illinois . The United Nations Convention on Contracts for the
International Sale of Goods and the Uniform Computer Information Transactions Act
shall not apply to this Agreement. The Software is controlled by U.S. Export rRegulations,
and it may be not be exported to or used by embargoed countries or individuals.
Any notices to CQsight must be sent to: CQsight .3420 Wilkes Drive, Naperville, IL
, with a copy to Legal Department, via first class or air mail or overnight courier,
and are deemed given upon receipt. A waiver of any default is not a waiver of any
subsequent default. You may not assign or otherwise transfer any of Your rights
hereunder without CQsight's prior written consent, and any such attempt is void.
The relationship between CQsight and You is not one of a legal partnership relationship,
but is one of independent contractors. This Agreement shall be binding upon and
inure to the benefit of the respective successors and assigns of the parties hereto.
The following sections of this Agreement will survive any termination thereof: 1,
4, 5, 6 (except the last two sentences), 7, 8, 9, 10, 11, 13, 15, and 17.